Refund policy
Return shipping is FREE for all USA states excluding Alaska, Hawaii, and USA territories.
Make a return
If your order was placed within 30 days and you would like to start a return, CLICK HERE
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
4. Click the order that you want to submit the return for. If your order has more than one item, then select the items that you want to return.
5. Select a return reason, add a note for the store and click to request return. If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive a refund. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at shipping@yolohayoga.com
Return Policy Details
Our yoga products have 30-day satisfaction guarantee or 45 days during end of year holiday period. Returns must be free from damage and dirt/marks.
We cannot accept returns on gift cards, try before you buy, yoga mat cleaner or yoga mat grip sprays.
Damages, Defective, and Lost Items
If you have Onward Shipping Protection you can quickly file a claim through the email that Onward sends you after you place your order, or you can file here.
Customers without shipping protection please contact us immediately at shipping@yolohayoga.com if the item is defective, damaged, lost, or if you receive the wrong item so that we can evaluate the issue and make it right. Please include a photo if the item is damaged, defective, or the wrong product. Please keep in mind if you did not choose shipping protection you will need to file a claim with your shipping carrier if your item is lost or damaged before a replacement can be sent.
Exceptions / non-returnable items
We cannot accept returns on gift cards, try before you buy, yoga mat cleaner or yoga mat grip sprays.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.